If you do not have the card that looks like the picture above then you do not have a serial number and only NI can assist. Setup Information card turn over and it's black but at bottom is a white sticker with serial number. MachineClaw Komplete 9 Ultimate Upgrade here as well. TheSteven As mentioned there should have been a card in the box Just would have been nice to have it installed and activated yesterday :-) Cheers and happy new year - Cliff. I'm sure we'll get it sorted in the next couple of weeks. I definitely didn't throw anything out, there's just some paper work - Invoice, packing slip, that's it and no serial on any of those. ![]() I've checked all the packaging a hundred times or more now, and finally convinced myself that NI have stuffed up this one :-) Every other time has been drop dead simple - Setup guide with serial number sticker on it. No such thing in the box this time, which makes me think it wasn't packaged properly and it's missing. ![]() Usually the serial number has been on the "Setup Guide", which has been a nice quality printed manual, A5 sized. Thanks Nigel, there was absolutely nothing in the box other than the drive and the cable. ![]() Bajan Blue Cliff Did you check on the inside cover or pages of the handbook for the upgrade serial number - one of my past upgrades had it there or also I think perhaps a bar code type of thing somewhere on the outer box (that's a guess!!) Nigel
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